Mayor Shane McFarland recognizes Robert Holtz with STARS Award

Mayor Shane McFarland recognized Community Development Director Robert Holtz with the STARS award during the May 23, 2024, City Council meeting.

Holtz became the director of Community Development in February 2023 after serving as Director of Building & Codes. Holtz had served as director of Building & Codes since 2016 and began his career with the City of Murfreesboro in August 1996 as a Plans Examiner.

Here is the STARS nomination provided to the Human Resources Department from a couple of City employees:

"Robert Holtz goes above and beyond for the clients we serve in Community Development. One of the department's main programs is Rehab, which helps homeowners in our community that are low-moderate income. They may have HVAC issues, roof damage, sinking floors, or any number of home issues that they cannot afford to repair. Robert not only visits each home and determines the problem and how best to repair it, but he also develops a friendship with the client that makes them feel confident that they will be taken care of. His communication with the clients is professional and friendly. Our clients look at him as a Hero! Recently, he helped an elderly couple that had been without head for two years. He has helped another couple with an accessible bathroom. I could go on and on. It's not just the work he does, it's the way that he treats people in our community. He represents the City in a positive light. He is a treasure!"

Prior to joining the City of Murfreesboro, Holtz worked as a project manager and estimator for a general contractor and a structural steel company. Holtz, a Cleveland, Tenn. native, graduated from Memphis State University with a Bachelor of Science degree in Architectural Engineering Technology.

STARS stands for "Succeeding Through Attitudes Reflecting Service Excellence." STARS are examples of representing the City in a positive light, exhibiting the core values, and creating a better quality of life for citizens.

The STARS Service Excellence program recognizes outstanding employees who embody the city's standards for service excellence and exemplify the city's core service values. The purpose of the STARS award is to recognize and reward those employees who go beyond their normal job duties in providing outstanding customer service to internal and external customers. The STARS nominations are reviewed each month by a STARS committee consisting of City employees who then vote for the nominees.

Congratulations to Robert Holtz for being named a STAR!

For City News online, visitwww.Murfreesborotn.gov.

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