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salesforce.com Inc.

01/27/2021 | News release | Distributed by Public on 01/27/2021 05:06

FAQ: How Salesforce is Supporting Vaccine Management

Since the start of the COVID-19 pandemic, we've worked closely with government, public health and healthcare organizations to support their response. In May 2020, we launched Work.com, a suite of solutions and resources to help businesses and leaders reopen safely and support the health and wellbeing of their employees, customers and communities.

Now, the world is preparing to deliver one of the largest mass vaccination campaigns in human history, but managing the process of safely distributing effective COVID-19 vaccines to potentially billions of people will be extremely challenging.

It is clear that a vaccine management solution is needed, and Vaccine Cloud provides that solution. It is the latest technology from Salesforce to help organizations, workplaces and schools around the world reopen safel

Introducing Vaccine Cloud - Securely manage vaccine administration at scale

Q. What is Vaccine Cloud?

Vaccine Cloud helps public health authorities, healthcare providers, nonprofits and educational institutions around the world quickly scale vaccine operations, from recipient registration and scheduling to inventory management and public health outreach.

It is an end-to-end solution addressing the needs of governments, healthcare providers and organizations, as we continue the largest mass vaccination effort of our lifetime. Inspired by our customers, Vaccine Cloud helps quickly scale vaccine operations, from recipient registration and scheduling to inventory management and public health outreach. We will also be adding in new solutions for digital health credentialing and are doubling down on our efforts to help during this incredible important time.

  • Vaccine Cloud helps organizations confirm availability and maintain adequate vaccine doses, syringes, and PPE stock levels

Q. Who is Vaccine Cloud for?

Vaccine Cloud can be customized to meet the needs of different industry customers including governments, healthcare providers and employers.

  • Government organizations critically need data and insights to effectively run their vaccine campaigns - from securing enough doses to tracking vaccination rates and visualizing data. With Vaccine Cloud, governments can stay on top of monitoring their goals of vaccinating their populations.
  • Healthcare providers need to stayconnected to millions of recipients across hundreds of sites using a streamlined vaccination process. With Vaccine Cloud, providers can monitor everything from training and educating their staff to managing inventory and administering vaccine doses to performing follow up communications and mass outreach needs with speed and scale.
  • Businesses need to adapt their operating model in this new normal. With Vaccine Cloud, businesses can connect their workers and customers with resources and content to increase vaccine literacy, track and understand how vaccination rates impact their reopening plans, and integrate technologies like digital health credentials to help create safer environments for their workers and customers.

Q. How are Salesforce partners involved in Vaccine Cloud?

We are working very closely with our partners to develop and deploy vaccine management solutions for organizations around the world. Not only are these partners Salesforce experts, they are crucial in customizing solutions based on individual customer needs. Global Strategic partners Accenture, Deloitte, IBM and KPMG, in addition to implementation partners Coastal Cloud, Infosys, MTX, PolSource, Sense Corp, Slalom Silverline and Traction on Demand are leveraging Vaccine Cloud to scale vaccine programs for customers globally.

A solution for customers across industries

Q. What are some of the ways in which customers are using Salesforce to address vaccine management?

Currently, 35 international, federal, state, and local agencies are using Salesforce technology for vaccine administration, including Northwell Health, Illinois' Lake County, University of Massachusetts Amherst, Gavi, the Vaccine Alliance, and more. Salesforce provides a rapid and flexible approach for managing, delivering, and administering vaccine programs with the following solutions:

  • Public Health Command Center: Public health and healthcare organizations can access a complete 360-degree view of vaccine management in order to make data-driven decisions and take action when needed. Insight into the health status of communities and current inventory levels can help inform vaccine service needs and accelerate response time.
  • Vaccine Inventory Management: In order to meet public health needs, Vaccine Inventory Management helps organizations confirm availability and maintain adequate vaccine doses, syringes, and PPE stock levels. It can also aid in accurately forecasting demand, help reduce waste, and avoid surplus supplies that could be needed elsewhere.
  • Vaccine Appointment Scheduling: With the large number of people that will need to be vaccinated in a short amount of time, Vaccination Appointment Scheduling helps organizations make sure the vaccine type and protocol history are available as needed. Easily schedule and prioritize vaccination appointments by helping clinicians perform health assessments, capture electronic consent, and determine eligibility.
  • Clinical Vaccine Administration: Clinical Vaccine Administration can be used to help ensure medical professionals are trained on vaccine administration before delivery, and can help avoid onsite bottlenecks by using pre-arrival screenings. Data analysis tools also allow agencies to assess readiness, manage community health, log and track administration of the vaccine, and analyze community-wide vaccine results monitoring.
  • Salesforce partners extend the power of Vaccine Cloud to scale vaccine programs for government, healthcare organizations and nonprofits worldwide. As Salesforce experts who bring deep industry knowledge and tested solutions, global strategic partners Accenture, Deloitte, IBM and KPMG, in addition to partners Coastal Cloud, Infosys, MTX, PolSource, Sense Corp,, Silverline, Skedulo, Slalom and Traction on Demand are already leveraging Vaccine Cloud solutions to help organizations accelerate their vaccine management programs.

Q. How is Salesforce working with Gavi, the Vaccine Alliance, to manage vaccine distribution?

Gavi, the Vaccine Alliance, an international public-private partnership providing life-saving vaccines to children in the world's poorest countries, is working with Salesforce to manage critical information to equitably distribute approximately two billion COVID-19 vaccines to more than 189 countries by the end of 2021. You can read more about how Gavi is working with Salesforce here.

Q. How is Salesforce working with the City of Chicago and MTX to manage vaccine distribution?

MTX, a Platinum Salesforce consulting partner, launched a comprehensive end-to-end Vaccine Administration, Management, and Distribution Solution for state and local public health agencies built on the Salesforce platform. MTX recently collaborated with the City of Chicago to launch the first of its kind cloud-based vaccination management solution in the U.S. The program, called GETVAXCHI, was deployed to prepare for the upcoming flu season and the COVID-19 vaccination. You can read more about how MTX is working with Salesforce here.

Amplifying impact through partnership

Q. How is Salesforce working with IBM to manage vaccine distribution?

IBM and Salesforce are partnering to help organizations as they strive to safely reopen public places and provide individuals with a verifiable and privacy-preserving way to manage and share their vaccination and health status in the wake of the COVID-19 pandemic. As part of this offering, IBM Digital Health Pass will integrate with the Salesforce Work.com platform.

Q. What is Salesforce's involvement in the Vaccine Credential Initiative?

The Vaccination Credential Initiative (VCI) is a coalition of healthcare and technology partners committed to empowering individuals by helping them gain digital access to their vaccination records based on open, interoperable standards. The coalition is developing a standard model for organizations administering COVID-19 vaccines to make credentials available in an accessible, interoperable, digital format. Trustworthy, traceable, verifiable, and universally recognized digital records of vaccination or health status has worldwide importance for helping enable people to safely return to work, school, events, and travel.

Coalition partners include CARIN Alliance, Cerner, Change Healthcare, The Commons Project Foundation, Epic, Evernorth, Mayo Clinic, Microsoft, MITRE, Oracle, Safe Health, and Salesforce. To learn more about the Vaccination Credential Initiative, go here.

Designing with trust in mind

Q. How is Salesforce approaching data and transparency when it comes to vaccine management?

Trust is our number one value at Salesforce, and we've developed our Privacy and Ethical Use Guidance for COVID-19 Response and our Principles for the Ethical Use of COVID-19 Vaccine Technology Solutions to guide our work in this area. It is especially important in highly regulated industries like healthcare, life sciences, public health and public sector. The Salesforce platform helps customers and organizations meet government compliance and security standards such as HIPAA, HITRUST, 21 CFR Part 11, FedRAMP and more. We share the responsibility in protecting user data by securing customer data on our platform, and by enabling developers and admins to configure the platform to meet their company's or organization's needs.

Interoperability has been a key consideration in our work on Vaccine Cloud. Using the power of the Salesforce Customer 360 platform and MuleSoft, the #1 API-led integration platform, customers and organizations can share data between public health information systems and immunization registries and Salesforce.

Q. How is Salesforce thinking about the ethical use of vaccine technology solutions?

COVID-19 vaccine management and distribution is a new and complex challenge. Salesforce is committed to building technology and services in partnership with top medical and public health experts that will help our society safely and securely return to work and everyday life.

However, for technology to be effective, it must be built responsibly-and no matter how good a tool is, people won't use it unless it has their trust. Technology alone does not solve for systemic health and social inequity.

As we transition into this next phase of the COVID-19 pandemic, we will continue to engage public health officials and frontline workers, who we'll listen to and learn from so we can best support their critical work. Technology can help organizations manage their COVID-19 vaccine programs, providing capabilities for vaccination appointment scheduling, vaccine inventory management and administration, notifications, outcome monitoring, and more.

There are three core principles acting as a north star for our company, as well as customers and partners, on ethical, socially responsible and equitable uses of our technology: human rights and equity, privacy and autonomy, and trust and transparency.

To learn more about these principles, go here.

Q. How will you ensure products are being used in alignment with public health guidelines and other compliance standards?

We partner closely with medical experts to stay in line with public health guidelines, such as those from the U.S. CDC. The Salesforce platform also helps customers and organizations meet government compliance and security standards such as HIPAA, HITRUST, 21 CFR Part 11,and FedRAMP in the U.S. We share the responsibility in protecting user data by securing customer data on our platform, and by enabling developers and admins to configure the platform to meet their organization's needs. We have also developed a checklist for our customers to think through these important requirements.