05/02/2024 | Press release | Distributed by Public on 05/02/2024 16:26
On May 2, 2024, the Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) sent out this stakeholder message:
We are currently testing a new format for our DHS Form 7001, Request for Case Assistance, as well as new features for uploading documents and checking on the status of your request. We made these changes in response to customer feedback, with the aim of making the process easier to understand and use for anyone seeking our help.
For the next few weeks, we will be closely monitoring the user experience of this form and the new features. It will not affect how we process your case once you submit your case assistance request. We invite you to send us your feedback during this testing phase.
If you have problems while submitting an online DHS Form 7001 or would like to share feedback on the new features, please contact us at [email protected]. Please include screenshots of the error message(s) you receive as they will help us troubleshoot the issue. We monitor this inbox during our regular business hours. Please give us at least two business days to respond.
Go to our How to Submit a Case Assistance Requestpage for the most up-to-date information on requesting our help.