04/30/2024 | Press release | Distributed by Public on 04/30/2024 07:15
In the ever-evolving landscape of data protection, organizations are constantly seeking solutions that not only secure their data but also offer ease of use, reliability and innovative features. According to a recent Net Promoter Score (NPS) study conducted by an independent third party, Dell Technologies PowerProtect Data Manager has emerged as the leader in customer satisfaction for the second consecutive year, outperforming competitors such as Rubrik, Cohesity, Commvault, Veeam and Veritas.
The NPS study, which serves as a barometer for customer loyalty and satisfaction, revealed that PowerProtect Data Manager's customers are more likely to recommend the product than those of any other data protection software. This is a testament to the product's ability to meet and exceed customer expectations in a variety of key performance areas.
The study evaluated more than 1,200 respondents across multiple customer personas, including Overseers, Decision Makers, Influencers and Manager/End Users. The survey delved into the top 20 drivers impacting NPS scores, with the following areas highlighted where PowerProtect Data Manager excelled:
Among these drivers, PowerProtect Data Manager was particularly lauded for its standout performance in the following areas:
In addition to these strengths, PowerProtect Data Manager is at the forefront of innovation in data protection, as evidenced by the following features:
These innovations underscore PowerProtect Data Manager's commitment to providing cutting-edge solutions that address the dynamic needs of modern IT environments.
The NPS study's findings reinforce the notion that listening to customer feedback and continuously improving products are essential for maintaining a leading position in the market. PowerProtect Data Manager's #1 ranking in customer satisfaction for two years running is a clear indication that organizations value the choice and flexibility offered by its cyber resilient multicloud data protection capabilities. Whether deployed as an integrated appliance or a software-defined solution, PowerProtect Data Manager ensures the protection and security of critical data assets, making it a top choice for businesses looking to fortify their data protection strategies.
To learn more, visit the PowerProtect Data Manager page.