VMware Inc.
07/07/2023 | News release | Distributed by Public on 07/07/2023 09:50
Top 10 Most Popular Knowledge Articles for Horizon, WorkspaceONE, End User Computing (EUC), Personal Desktop for June2023
Get answers and solutions instantly by using VMware's Knowledge Base (KB) articles to solve known issues. Whether you're looking to improve your productivity, troubleshoot common issues, or simply learn something new, these most used and most viewed knowledge articles are a great place to start.
Here are the top 5 most viewed KB articles for Horizon, WorkspaceONE, End User Computing (EUC), Personal Desktop:
The article addresses the impact of CVE-2023-20884 on Workspace ONE Access and recommends installing the relevant patch to address the vulnerabilities. It advises upgrading unsupported versions, taking backups before applying the patch, and provides instructions for patch deployment and validation.
The knowledge base article describes a symptom where running VMware Workstation on a Windows 10 or Windows 11 host can result in a Blue Screen of Death (BSOD) when attempting to reboot or hibernate the host. The recommended solution is to update to VMware Workstation versions 15.5.7 or 16.1, as these versions address the issue.
This KB article explains that iOS devices enrolled in Workspace ONE UEM and upgraded to iOS 17 Beta are mistakenly detected as compromised, triggering an enterprise wipe. A fix has been provided for devices on lower iOS versions, while affected iOS 17 Beta devices need to be re-enrolled, and a temporary workaround involves disabling the 'Compromise Protection' in the SDK profiles, which should be re-enabled after the issue is fixed.
The knowledge base article discusses a symptom where the Horizon Console dashboard displays alerts for unrecognized requests in the XML API protocol connection. However, there is no adverse impact on the user's session. The issue can be classified as a false positive, but if user sessions are affected, it may be due to a Load Balancer persistence setting problem. The article provides recommended Load Balancer persistence settings and states that the issue has been resolved in Horizon 2303 (8.9) and later versions.
The knowledge base article describes a symptom where Horizon View Client users on Intel GPU-based systems experience crashes due to continuous increase in GPU memory usage, leading to resource depletion and application crashes. The recommended resolutions are to update the Intel driver to version 31.0.101.3729 or upgrade to Horizon client 2303 or newer. Workarounds involve disabling D3D11 or using the H264 codec.
Here are the top 5 most Linked KB articles for H Horizon, WorkspaceONE, End User Computing (EUC), Personal Desktop:
This article provides answers to frequently asked questions on sales, licensing, and compatibility of VMware Workstation 17.x Pro.
This KB article covers topics including identifying POD ID and Node Virtual Machines from Horizon Universal Console. It also covers rebooting the nodes in Microsoft Azure Portal with steps on how to solve these problems.
This KB article provides clarification on the multiple types of Horizon licenses, how to view them within the Customer Connect portal (formerly known as the My VMware portal), and how to verify Horizon license consumption. Additional details on their functionality as add-on licenses are also included.
The knowledge base article advises replacing the default self-signed TLS server certificate in Unified Access Gateway (UAG) with a trusted CA-signed certificate for production environments. It also provides the procedure to update the certificates. The article includes useful troubleshooting commands, log entries, and references to related articles for additional information.
This kb article discusses how VMware is strengthening the password policy for Basic Administrators in Workspace ONE UEM to meet SOC 2 requirements. The changes include setting stricter requirements for password complexity, length, expiration, and idle session timeout. Administrators are advised to update passwords to meet the new requirements before the upgrade to avoid interruptions.
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